Important Notes on Usage Fees:
- Communication: Services like SMS messages, phone calls (inbound/outbound), and email sending are typically charged per unit (e.g., per segment for SMS, per minute for calls, per 1,000 emails). These are often billed through an “Agency Wallet” system.
- Phone Numbers: There’s usually a small monthly rental fee for each local or toll-free phone number you provision.
- AI Services: All AI-powered features generally incur per-use or per-interaction fees, as they consume processing power from the AI models.
- Appointment Scheduling/Webchat/Workflows/Reputation Management: While the core functionality of these services is included, if they trigger SMS, calls, or emails, those specific communication actions will incur usage fees.
- Invoicing & Payments: The platform facilitates invoicing and payments, but any payment processing fees (e.g., from Stripe, PayPal) are charged by the payment gateway, not GoHighLevel directly.
- Other Potential Fees: Depending on your plan and specific needs, other services like WordPress hosting, online listing management (Yext), or advanced API usage might also have separate, usage-based, or add-on fees.
