Privacy Policy

Effective Date: April 23, 2026

Offworld Web Services (“Offworld Web Services,” “we,” “us,” or “our”) operates the SitePilot software platform and related websites, products, and services (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you use SitePilot.

Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, company name, billing information, account details, and any other information you submit through forms, messages, or support requests.

We may also collect information automatically when you use our Service, including device information, browser type, IP address, usage data, log data, cookies, and similar technologies.

How We Use Information

We use the information we collect to:

Provide, operate, and improve the Service.
Create and manage user accounts.
Communicate with you about your account, service updates, support, and transactions.
Send administrative, informational, and marketing messages, where permitted.
Analyze usage and improve security, performance, and user experience.
Comply with legal obligations and enforce our terms.

SMS and Text Messaging

If you provide your phone number and opt in to receive text messages, you agree that Offworld Web Services may send you SMS or MMS messages related to account activity, service notifications, appointment reminders, support, and promotional communications, where allowed by law.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information below.

By providing your phone number and opting in, you consent to receive text messages from Offworld Web Services through SitePilot. Consent is not a condition of purchase.

We do not sell your personal information.

We may share information with service providers, vendors, contractors, and other third parties that help us operate our business and deliver the Service, such as hosting, analytics, communications, payment processing, and customer support providers.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

If our privacy policy otherwise describes categories of personal information shared with service providers or other parties, the following applies:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Cookies and Tracking

We may use cookies and similar technologies to operate the Service, remember preferences, analyze traffic, and improve functionality. You can manage cookies through your browser settings.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

Your Choices

You may:

Update account information through your account settings.
Opt out of marketing emails by using the unsubscribe link in those emails.
Opt out of SMS messages by replying STOP.

Children’s Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Offworld Web Services
Product: SitePilot
Email: info@offworld.ca
Website: offworld.ca