Terms and Conditions

Updated Jan 19 2026

1. Parties and contact information

These Terms and Conditions (“Terms”) govern access to and use of the SitePilot platform and related services provided by Offworld Web Services (“Offworld”, “we”, “us”, or “our”).

Offworld’s primary business contact details are:

Email: hello@offworld.ca
Phone: +1 437‑320‑4165
Address: 411 – 600 Fleet St, Toronto, Ontario, M5V 1B7 (by appointment only).

2. Acceptance of terms

By creating a SitePilot account, signing an order form, or using any Offworld services, the customer (“Client”, “you”, or “your”) agrees to be bound by these Terms and represents that they have authority to bind the business they represent. If you do not agree to these Terms, you must not access or use SitePilot or any related services.

3. Service description

SitePilot is a business growth and automation platform that may include CRM, pipelines, websites, landing pages, forms, surveys, email marketing, SMS/MMS messaging, phone calls, workflow automations, review generation and management, reporting, and integrations with third‑party applications.

Our team of Digital Architects may configure, maintain, or manage parts of your account, but you remain solely responsible for the content, recipients, configuration choices, and compliance of all activity conducted through your SitePilot account.

4. Accounts, security, and access

You must provide accurate and complete account information and keep your login credentials confidential, and all actions taken via your credentials will be deemed authorized by you. You agree to notify Offworld immediately of any unauthorized access or suspected security breach, and Offworld may suspend or restrict access where account security or legal compliance is at risk.

5. A2P messaging and communications compliance

All SMS, MMS, and other application‑to‑person (“A2P”) communications sent via SitePilot are subject to telecommunications laws, carrier rules, and industry guidelines, including A2P 10DLC requirements, TCPA (U.S.), CASL (Canada), CTIA guidelines, and anti‑spam and privacy laws in the relevant jurisdiction.

You are solely responsible for obtaining valid, documented consent from each contact before sending any promotional, marketing, or automated messages, for maintaining records of such consent, and for ensuring all messages comply with applicable law and carrier policies. Each messaging program or campaign you run through SitePilot must:

Clearly identify your business as the sender.
Accurately describe the nature and frequency of messages.
Ensure One-to-One Consent: You acknowledge and agree that consent to receive messages is specific to your business and cannot be transferred, sold, or shared with any third parties or affiliates for marketing or promotional purposes.
Include Required Opt-In Disclosures: Any web form or point of collection for phone numbers must include the following mandatory language (or an equivalent statement approved by carriers): "By providing your number, you agree to receive [promotional/transactional] messages from [Your Business Name]. Message and data rates may apply. Message frequency varies. Reply STOP to opt out [or ARRET for French], HELP for help."
Support and Honor Mandatory Keywords: You must support and promptly honor all standard opt-out keywords (e.g., STOP, END, CANCEL, UNSUBSCRIBE, QUIT) and help keywords (HELP). For Canadian recipients, you should also support ARRET for opt-out requests.
Observe Quiet Hours: You agree to send promotional messages only during local "quiet hours" (typically 8:00 AM to 9:00 PM in the recipient’s time zone), unless responding to a direct inquiry or fulfilling a transaction initiated by the recipient.

You must not send content in prohibited or restricted categories under carrier, CTIA, or legal rules (including but not limited to illegal products or services, hate or harassment, explicit sexual content, and other SHAFT‑restricted categories), and you acknowledge that non‑compliant traffic may be blocked, filtered, or penalized by carriers.

6. Campaign registration, fees, and carrier penalties

Certain use cases require brand and campaign registration (including A2P 10DLC registrations), and you must provide accurate and complete information for all registrations. You are responsible for all registration fees, carrier surcharges, pass‑through fees, and any carrier or regulator penalties related to your traffic, and Offworld may invoice or rebill these charges to you.

7. Client obligations and acceptable use

You will only upload, sync, or otherwise process contacts and data within SitePilot where you have lawful rights and all necessary permissions to do so. You must not use SitePilot to send spam, unsolicited bulk messages, deceptive or misleading content, or content that infringes any third‑party rights, and you must comply with all applicable marketing, consumer‑protection, and data‑protection laws.

Offworld may, in its sole discretion, suspend or terminate your access (in whole or in part) if:

Your activity generates excessive spam complaints, carrier blocks, or abuse reports.
Offworld reasonably believes your activity is unlawful, abusive, or high‑risk.
A carrier, provider, or regulator requests suspension of your traffic or account.

8. Fees, billing, and payment (updated)

You agree to pay all fees described in your selected plan, order form, or invoice, which may include subscription fees, onboarding or setup fees, and usage‑based fees for telephony, SMS/MMS, emails, data, and similar services.

Certain costs, including telecom charges, carrier pass‑through fees, A2P surcharges, and other usage‑based or rebilled items, are your sole responsibility and may change over time based on carrier pricing, volume, destination, and use case. Offworld may invoice or rebill these charges to you at cost. Invoices are payable in the currency and within the payment terms specified on the order form or invoice, and late or failed payments may result in suspension of access and the application of late fees and interest to the extent permitted by law.

Non‑Refundable Setup Charges: Any setup or onboarding fees paid by you are non‑refundable, even if you cancel or terminate your subscription or services before or during the setup process.

9. Data ownership and privacy

You retain ownership of your content and customer data and grant Offworld a non‑exclusive, worldwide, royalty‑free license to host, store, process, and use such data solely to provide, maintain, secure, and improve SitePilot and related services.

SMS Messaging Data Privacy: Notwithstanding any other provision in these Terms, SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. This restriction includes selling, renting, or leasing SMS recipient data. Offworld processes your data only to provide the services and will never sell your contact lists to third parties.

Offworld may use third‑party infrastructure and communications providers (such as hosting, email, telephony, and integration services) as subprocessors and may share data with such providers to the extent reasonably necessary to deliver the services. You are responsible for providing your own privacy notices to your contacts and ensuring that your use of SitePilot aligns with your privacy obligations and representations.

10. Intellectual property

All rights, title, and interest in and to SitePilot, including software, designs, documentation, and underlying technology, are owned by Offworld or its licensors. Except for the limited rights granted to you under these Terms, no license or other rights in or to SitePilot are granted, and you must not copy, modify, reverse engineer, decompile, or create derivative works based on SitePilot.

11. Disclaimers

SitePilot and all related services are provided on an “as‑is” and “as‑available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. Offworld does not guarantee that SitePilot will be error‑free or uninterrupted, that messages or calls will be delivered, or that the use of SitePilot will produce any particular results, revenue, or performance.

12. Limitation of liability

To the maximum extent permitted by law, Offworld will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or in connection with these Terms or your use of SitePilot. Where liability cannot be excluded, Offworld’s aggregate liability arising out of or relating to these Terms or the services will be limited to the total fees you paid to Offworld for the services during the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Offworld and its owners, officers, employees, and Digital Architects from and against any claims, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising from or related to:

Your content, campaigns, or use of SitePilot.
Your failure to obtain or document consent, or to honor opt‑outs, unsubscribe requests, or other consumer rights.
Your breach of these Terms or violation of any law, regulation, carrier requirement, or third‑party right.

14. Term, termination, and suspension

Unless otherwise stated in a signed order form, services are provided on a month‑to‑month subscription basis and continue until cancelled by either party in accordance with the applicable notice period for your plan. Offworld may suspend or terminate your access to SitePilot, in whole or in part, if you breach these Terms, fail to pay fees when due, or if Offworld reasonably determines that your use creates legal, security, or operational risk.

15. Changes to services and terms

Offworld may modify or discontinue features or functionalities of SitePilot from time to time and may update these Terms by posting an updated version and/or notifying you through reasonable means. Your continued use of SitePilot after the effective date of updated Terms constitutes your acceptance of the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict‑of‑law principles. You agree that any disputes arising out of or relating to these Terms or SitePilot will be subject to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada, unless otherwise required by applicable law.

17. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. Failure by Offworld to enforce any right or provision in these Terms will not constitute a waiver of such right or provision, and these Terms, together with any signed order forms or addenda, constitute the entire agreement between you and Offworld regarding SitePilot.