Privacy Policy

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

a. Information You Provide to Us:

Account Information: When you create a SitePilot account, we collect personal details such as your name, email address, phone number, company name, and billing address.
Payment Information: We collect payment details (e.g., credit card number, expiry date) to process transactions. This information is processed by secure third-party payment processors and we do not store full credit card numbers on our servers.
Customer Content: Information you upload, create, or process through the Services, including CRM data, contact lists, email content, SMS messages, website content, forms, surveys, and any other data you input or connect to SitePilot. This content belongs to you.
Communications: Records of your communications with us, including customer support inquiries, feedback, and other interactions.

b. Information We Collect Automatically:

Usage Data: Information about how you access and use the Services, such as IP addresses, browser type, operating system, pages viewed, time spent on pages, referral sources, and interaction patterns.
Device Information: Information about the device you use to access the Services, including device type, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your browsing activities, remember your preferences, and improve your user experience. You can manage your cookie preferences through your browser settings.

c. Information from Third Parties:

We may receive information about you from third-party services integrated with SitePilot, such as CRM systems, marketing platforms, or analytics providers, where you have granted permission for such data sharing.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Services: To operate, deliver, and maintain SitePilot and its features, including managing your account, processing payments, and providing customer support.
To Improve and Personalize Services: To understand how you use SitePilot, develop new features, troubleshoot issues, and customize your experience.
For Communication: To send you service-related notifications, updates, security alerts, and administrative messages. We may also send you marketing and promotional communications about our Services, from which you can opt-out at any time.
For Security and Fraud Prevention: To protect the security and integrity of our Services, detect and prevent fraud, unauthorized access, and other malicious activities.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
For Analytics and Research: To perform data analytics, research, and reporting to understand user behavior and market trends.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

a. With Your Consent: We may share your information with third parties when you give us explicit permission to do so, for example, by integrating SitePilot with a third-party application.

b. With Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., hosting, payment processing, email delivery, customer support). These service providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

c. For Legal Reasons: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to:

Comply with legal obligations.
Protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Investigate or prevent potential violations of our Terms of Service or illegal activities.

d. Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

e. Aggregated or Anonymized Data: We may share aggregated or anonymized data (data that does not identify you personally) with third parties for various purposes, including analytics, research, or marketing.

4. SMS Messaging Data Privacy

SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. This restriction includes selling, renting, or leasing SMS recipient data. Your SMS contact lists and associated consent information are strictly used to facilitate the messaging campaigns you initiate through SitePilot and will not be monetized or shared with other entities.

5. Your Choices and Rights

You have certain rights regarding your personal information:

Access and Correction: You can access and update your account information by logging into your SitePilot account. You may also request access to, or correction of, personal information we hold about you by contacting us.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out of marketing emails, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Data Portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format.
Deletion: You may request the deletion of your personal data, subject to certain legal exceptions (e.g., for compliance, fraud prevention).
Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [hello@offworld.ca]. We may need to verify your identity before fulfilling your request.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. International Data Transfers

Offworld Web Services is based in Canada. Your information may be stored and processed in Canada or any other country where we or our service providers operate. By using the Services, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your country. We take steps to ensure that such transfers comply with applicable data protection laws.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Offworld. This Privacy Policy does not apply to such third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and/or through other appropriate communication channels. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised policy.