Help and FAQs
FAQ’s
How am I charged when free usage credits are consumed?
What is a text segment?
A text segment is a batch of characters that a phone carrier uses to measure text messages. Typically a text segment is 160 characters, and can be as low as 70 characters when emojis are used.
Is A2P Registration Required?
Yes, A2P (Application-to-Person) registration is required for businesses that send text messages to customers using applications or automated systems (like SMS marketing, alerts, or notifications). This registration ensures compliance with carrier regulations, prevents spam, and guarantees message delivery. Without A2P registration, businesses may face message delivery issues, fines, or penalties. It’s particularly important in the U.S. and other regions with strict messaging regulations.
What is A2P?
A2P (Application-to-Person) registration refers to the process of registering business communication messages sent through applications (like SMS or messaging platforms) to individuals. This registration ensures compliance with regulations set by telecom carriers and helps avoid spam or fraud. A2P registration is necessary for businesses sending marketing, transactional, or customer service messages to ensure delivery and maintain message integrity.
Data And Usage Rates
| Service / Feature | Making Calls | Receiving Calls | Text Messages | Rate / Details | $10 Will Give You About |
|---|---|---|---|---|---|
| Phone System | $0.028 / min | $0.017 / min | $0.0166 / segment | — | 355 min / 590 min / 600 segments |
| Lead Connector – Email | — | — | — | $0.0014 / email | 7,145 emails |
| Workflow – Premium Features | — | — | — | $0.02 / execution | 500 executions |
| LC Email Verification | — | — | — | $0.005 / email verification | 2,000 email verifications |
| Content AI | — | — | — | $0.18 / 1,000 words and $0.12 / image | 55,555 words or 85 images |
| Workflow – External AI Models (Input) | — | — | — | $1.20 for 750,000 words | 6,250,000 words |
| Workflow – External AI Models (Output) | — | — | — | $4.80 for 750,000 words | 1,562,500 words |
| Conversation and Voice AI | — | — | — | $0.04 / message and $0.26 / minute voice call | 250 messages or 40 minutes |
| WhatsApp Usage | — | — | — | $0.148 / WhatsApp usage | 70 WhatsApp usages |
| Reviews AI | — | — | — | $0.02 / review response | 500 review responses |
| Funnel AI | — | — | — | $1.98 / Funnel AI | 5 Funnel AI |
| Agent Studio | — | — | — | $0.50 / 750,000 words | 15,000,000 words |