Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Offworld Web Services ("Offworld", "we", "us", or "our"), a company based in Toronto, Ontario, Canada.

By accessing our website, registering for our services, submitting a contact form, or providing your phone number to receive SMS communications, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not use our services.

2. Description of Services

Offworld Web Services provides:

• AI-powered SaaS platforms for service-based businesses
• Digital marketing strategy, automation, and campaign management
• CRM implementation and onboarding services
• Appointment booking and client communication tools
• SMS and email marketing services on behalf of clients

We reserve the right to modify, suspend, or discontinue any portion of our services at any time with reasonable notice.

3. SMS Messaging Terms A2P

3.1 Program Description

Offworld Web Services operates an A2P SMS program to deliver the following types of messages:

• Appointment reminders and confirmations
• Service updates and status notifications
• Promotional offers and announcements
• Follow-up communications and check-ins
• Customer support responses

3.2 How to Opt In

You may only receive SMS messages from us after providing explicit consent by:

• Checking a clearly labeled opt-in checkbox on one of our web forms
• Texting JOIN to our designated messaging number
• Providing verbal or written consent during a sales or onboarding call

Your opt-in consent will be recorded with a timestamp and source for compliance purposes. Submitting your phone number alone does not constitute SMS opt-in consent.

3.3 Message Frequency

Message frequency varies by the services you use. You may receive up to 4–8 messages per month on average. Frequency may be higher during active campaigns or upon your specific requests.

3.4 Message & Data Rates

3.5 SMS Keywords — Your Controls

You can manage your SMS preferences at any time using the following keywords:

3.6 Opt-Out Confirmation

When you reply STOP, you will receive one final confirmation message acknowledging your opt-out request. No further marketing SMS messages will be sent. You may still receive transactional messages (e.g., password resets, critical service alerts) as permitted by law.

3.7 Supported Carriers

Our SMS program is available on most major wireless carriers in Canada and the United States, including but not limited to:

• Canada: Rogers, Bell, Telus, Fido, Koodo, Virgin Plus, Freedom Mobile, SaskTel, MTS
• United States: AT&T, T-Mobile, Verizon, US Cellular, Boost Mobile, Cricket Wireless

Carrier availability is not guaranteed on all networks. We are not responsible for delayed or undelivered messages due to carrier limitations.

3.8 No Prohibited SMS Use

You agree that you will not use our SMS services to send:

• Spam, unsolicited messages, or messages to individuals who have not opted in
• Content that is unlawful, threatening, harassing, or fraudulent
• Content that violates TCPA, CTIA guidelines, or applicable Canadian CASL regulations

3.9 No Mobile Number Sharing

3.10 Compliance Standards

Our SMS program is operated in compliance with:

• TCPA (Telephone Consumer Protection Act)
• CTIA Messaging Principles and Best Practices
• The Campaign Registry (TCR) A2P 10DLC requirements
• Canada's Anti-Spam Legislation (CASL)
• PIPEDA (Personal Information Protection and Electronic Documents Act)

4. User Obligations

By using our services, you agree to:

• Provide accurate, current, and complete information
• Use our services only for lawful purposes
• Not interfere with or disrupt the integrity or performance of our platform
• Not attempt to gain unauthorized access to any portion of our systems
• Comply with all applicable laws, including anti-spam and privacy regulations
• Not impersonate any person or entity

5. Intellectual Property

All content, branding, software, and materials on our platform are the exclusive property of Offworld Web Services or our licensors, and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our materials without prior written permission.

You retain ownership of any content you provide to us. By submitting content, you grant us a limited, non-exclusive license to use it solely to deliver our services.

6. Payments & Subscriptions

Fees for our services are outlined in the applicable service agreement or order form. All fees are in Canadian dollars (CAD) unless otherwise specified. Subscription fees are billed in advance on a recurring basis. Failure to pay may result in suspension or termination of services.

Refunds are issued at our discretion and subject to the terms of your specific service agreement. SMS messaging costs may vary based on volume and carrier rates.

7. Disclaimers & Limitation of Liability

7.1 No Warranty

Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

7.2 SMS Delivery

7.3 Limitation of Liability

To the maximum extent permitted by applicable law, Offworld Web Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to lost revenue, lost data, or business interruption.

Our total cumulative liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid us in the 90 days preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Offworld Web Services and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, your violation of these Terms, or your violation of any applicable law or third-party rights.

9. Termination

Either party may terminate these Terms at any time with written notice. We reserve the right to immediately suspend or terminate your access to our services if you violate these Terms, engage in unlawful conduct, or abuse our SMS messaging system.

Upon termination, your right to use our services ceases. Provisions that by their nature should survive termination (including intellectual property, disclaimers, and indemnification) will continue in full force.

10. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Toronto, Ontario, in accordance with the rules of the ADR Institute of Canada.

11. Changes to These Terms

We may update these Terms at any time. We will provide at least 14 days' notice of material changes via email or prominent notice on our website. Continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically. The current version will always be accessible at our website.

12. Contact Us

For questions, concerns, or legal notices related to these Terms:

• Company: Offworld Web Services
• Location: Toronto, Ontario, Canada
• Legal Inquiries: info@offworld.ca
• SMS Support: info@offworld.ca
• Website: https://offworld.ca